We had a great experience with this dealership and love our new car. Ziad was very professional and always available to talk. He also set up delivery for the car and that was a really nice benefit.
we were looking to find a vehicle and seal the deal, without a whole lot of hoopla, as patience and time were limited. dina and mikel helped us do just that. we were completely satisfied, as we drove out of the lot. however.... i have either purchased or leased a handful of vehicles in my life, all from various dealerships around northwest Ohio, and all have come with a full tank of gas. our new SUV came with less than a quarter tank. strange. it is a good thing i glanced down at the display, on my commute into work Monday morning, otherwise i would have been stranded on the turnpike.
I have had an excellent experience, they went above and beyond taking care of me. Dina drove 2 hours to pick me up since I needed a ride.
Kristie in the parts department recently showed me the most professional and kind customer service of my life . Took care of my issue with a key for a vehicle that was stolen from us and went out of her way by delivering the vehicle to me knowing I couldn’t come get it. Thank you so much for your help
Dina Jarouche did an excellent job taking care of us from the minute we walked into the showroom. We wanted to test drive a Mercedes and after listening to our story Dina suggested we also drive the Audi Q5. Dina did a great job getting us comfortable with the new technology in the Q5 when we test drove it. Dina also came in a few days later on her day off just for us to test drive the Q5 a second time. Dina worked very hard to find us a car and have it ready to drive away in a couple of days. Even when I goofed up the financing Dina and Mike made the quick adjustments to help us drive away in our new Q5! We loved the unveiling of our car in the showroom when we picked it up. It was a very special event for us!
This review may seem biased because this is my place of business....but working here made my standards EXTREMELY high for my fellow team members. I had an absolutely phenomenal experience with our dealership. This is my very first time buying my own car, and Mikel made the financing process so quick, and so informative without feeling even the least bit rushed! He truly knows how to keep a smile on your face! My salesman, Ziad, was nothing short of absolutely amazing. He worked with me so efficiently and so professionally, even though he knows me personally. He explained all of the features and tips/tricks that my vehicle has to offer. He was never pushy, nor did I feel rushed. He answered any and all questions for me and he was truly a blessing during this experience. The detail guys made my car look absolutely beautiful, they did such an amazing job! I couldn’t help but grin from ear to ear when I saw my vehicle all fresh and clean! This process has been such an exciting time for me. I absolutely recommend our team at Vin Devers. We truly are the Devers Difference. Don’t take my word for it...stop out and see us! We’ll be waiting for you! (:
1st class in every aspect!!
The customer service experience was second to none. Steve and Mikel were excellent...not only friendly and knowledgeable, but also honest and transparent throughout the purchase of my first Mercedes-Benz. Concierge service with John was great actually having someone walk you through the ins and outs of your new car was most helpful. Lastly I really appreciated meeting the GM Jason. Again excellent team and experience.
Our family has bought both an Audi Q5 and Audi A4 from Vin Devers. Whenever we are looking for a vehicle, new or used, we always call Chris Stang first. Chris is extremely knowledgeable of both the Audi and Mercedes brands and a true pleasure to work with. No matter what we need, Chris has always made himself available to assist us, and I don't mean just during the purchase either, I mean always. Chris is a true "car guy" and consummate professional. Layal in finance was wonderful to work with and we have a great relationship with Kurt Morin the new car manager, a true gentleman, who has helped make all our purchases very easy. You really need to meet the staff at Vin Devers to understand what a great place it is to buy a vehicle.